Frequently Asked Questions
A - Our establishment is situated at No. 14 Adjuma Crescent, South Industrial Area, in close proximity to the STC yard. Additionally, you may also utilize Google Maps by searching for "Ghana Rubber Products" to obtain precise directions to our showroom.
Q - What are your working hours?
A - We operate 6 days in a week. Mondays – Fridays 8:00 am – 5:00 pm and Saturdays 8:00 am – 1:30 pm.
Q - What items do you sell?
A - We are the only one-stop-shop for disposables in Ghana, and a reliable supplier of a diversified range of products serving hotels, cafés, and restaurant industries. At Ghana Rubber, we are the proud producers of Shine Disposables, and have the largest range of food disposable products in Ghana.
Q - How long does it take to get an item after an order is placed online?
A - Upon receiving your order and ensuring the availability of the items, we guarantee delivery within 24-48 hours to locations within Accra and Tema.
Q - Aside Accra and Tema, do you ship to other regions of Ghana?
A - Certainly, we do offer delivery services to locations outside of Accra. However, the feasibility of delivery will depend on the quantity of items involved. Please contact our team with the specific details of your order, including the desired quantity, and we will assess the feasibility of delivering to your location and provide you with further assistance.
Q - What is the MOQ of any order placed?
A - We require a minimum order quantity of one unit.
Q - What is the process of becoming a distributor?
A - Please send an email to firstname.lastname@example.org, including your full name, contact number, current location, and the items you are interested in.
Q - Do you offer delivery services?
A - We provide free delivery services within Accra and Tema for orders totaling GHS 1,500.00 and above. For orders below the delivery threshold, a standard delivery fee will be applicable. Alternatively, you have the option to personally collect your order by choosing the pickup method.
Q - Do you offer discounts on bulk orders?
A - Certainly! To proceed with your purchase, please contact us at 0200-111111/0245-256225 or send an email to email@example.com. Kindly provide the quantities of goods you wish to acquire in your communication.
Q - How do I place an order?
A - To initiate an order, we offer two convenient options. The first option is to visit our website, browse through the available products, select the desired items, and add them to your shopping cart. Once you have finished selecting your items, proceed to the checkout process and follow the prompts to finalise your order.
Alternatively, if you prefer personalized assistance, you can reach out to us via WhatsApp by sending a message to 0200-111111. Our team will be glad to assist you in placing your order.
Q - What payment methods do you accept?
A - We accept a wide range of payment methods to accommodate your preferences. These include cash upon delivery, credit and debit cards, and mobile money payments for your convenience.
Q - Is it safe to use my card on your website?
A - Absolutely! We take your online security seriously. Our website uses SSL encryption to protect your personal and payment information. Additionally, we employ trusted payment gateways that adhere to strict security standards.
Q - What is your return/exchange policy?
A - We have a hassle-free return/exchange policy. If you are not satisfied with your purchase, you can initiate a return or exchange within the 7 days of receiving the item. Please refer to our Returns and Refund page for detailed instructions.
Q - How do I return or exchange a product?
A - For any product returns or exchanges, we kindly request you to get in touch with our dedicated customer support team at 0200-111111. They will be more than happy to assist you with the necessary guidance and instructions. Alternatively, you can also visit our Returns and Refund page on our website for further details on the process.
Q - What should I do if I receive a damaged or defective item?
A - We sincerely apologize for any inconvenience caused. In the event that you receive a damaged or defective item, we kindly request you to contact our customer support team promptly at 0200-111111. We will swiftly arrange for a replacement or initiate a refund in accordance with our policy to ensure your satisfaction.
Q - How can I cancel my order?
A - If you would like to cancel your order, please locate and click on the "cancel" button. In the case of online payments, rest assured that your refund will be processed within 5 working days.
Q - Can I create an account on your website?
A - Yes, you can create an account on our website. By creating an account, you can enjoy a personalized shopping experience, easily manage your information and also get updates on any promotions or sales running once you sign up for our newsletter.
Q - Do you offer discounts or promotions?
A - Certainly! We frequently offer discounts and promotions on our products. To ensure that you stay updated on the latest offers, we recommend signing up for our newsletter. By subscribing, you will receive regular emails informing you about our exclusive promotions and discounts.